Last updated October 20, 2026
CHAKRA DIGITAL LABS, INC., doing business as Chakra Labs ("Chakra," "we," "us," or "our"), develops expert-authored tasks, datasets, benchmarks, evaluation tools, and environments for training and evaluating artificial intelligence systems. This Privacy Policy explains how we collect, use, disclose, and retain personal information through chakra.dev, our business relationships, and related services that link to this Policy (collectively, the "Services").
Scope and our role
This Policy covers website visitors, prospective and current customer contacts, research and business partners, applicants, and independent experts and contributors. Separate notices may supplement this Policy for particular activities. Employee information is governed by applicable workforce notices.
We generally determine how personal information is used for our website and business operations. Where we process personal information solely on a customer's behalf, the customer's instructions and our agreement with that customer, including any data processing agreement, govern that processing. Requests concerning such information should ordinarily be directed to that customer; we assist as required by our agreement and applicable law.
We obtain source material from experts and licensed enterprise data providers under agreements covering processing, de-identification, and licensing resulting datasets for AI training and evaluation. Some source material contains identifiable personal information. We process that information to prepare and quality-check de-identified datasets. Chakra does not provide identifiable source material to customers, outside experts, or AI tool providers before de-identification. Our source material does not include sensitive personal information.
Our customer datasets and task deliverables use synthetic or de-identified data. We do not include identifiable contributor profiles or customer business contacts in those deliverables. De-identification is different from simply replacing a name with a code: information that can still reasonably be linked to a person remains subject to applicable privacy requirements.
Personal information we collect
The information we collect depends on how you interact with us:
Contact and professional information: name, email address, organization, job title, business contact details, and information you provide through inquiries, introductions, events, or partnership discussions.
Service information: support requests, project correspondence, permissions, and records of access to privately delivered files or environments.
Business and transaction information: contracts, orders, billing contacts, payment status, and related correspondence. Payment providers may collect payment details directly under their own privacy notices.
Technical and usage information: IP address, browser and device characteristics, approximate location inferred from IP address, pages visited, referring pages, timestamps, and security and diagnostic logs.
Applicant and contributor information: resumes, professional history, qualifications, work samples, assessments, availability, and information needed to administer an engagement, such as payment and tax details where required.
Communications and source materials: information you include in emails, forms, support conversations, feedback, and project materials; personal identifiers and business information in expert-contributed or licensed enterprise source material; and meeting and interview recordings. We provide notice of recording and obtain consent where required.
We receive information directly from you, automatically through the Services, from experts and enterprise data licensors, and from organizations or people you work with, recruiting sources, referrals, and vendors supporting our operations. We do not use this Policy to authorize collection from your private accounts or unrelated browsing activity.
Do not send sensitive personal information, live credentials, or confidential third-party records through public forms. Any project requiring regulated or sensitive personal information must be separately reviewed and agreed in writing before transfer.
How we use personal information
We use personal information to:
Respond to inquiries, assess research needs, and manage customer and partner relationships.
Provide, administer, secure, troubleshoot, and improve the Services, including managing access, project communications, and billing.
Recruit and assess applicants and experts, administer contributor engagements, and review work quality.
Send requested updates, newsletters, and relevant business communications, subject to applicable marketing rules and your choices.
Maintain website and service reliability, prevent fraud and misuse, and investigate security incidents.
Meet legal, tax, accounting, and contractual obligations, resolve disputes, and protect legal rights.
Providing contact details or information required for an account, application, or engagement is voluntary, but we may be unable to respond, provide access, or administer the relationship without it. We identify legally or contractually required information when collecting it.
AI development and customer materials
Our work includes creating synthetic scenarios, de-identifying source materials, and developing and testing tasks, graders, and evaluation environments. We may use AI tools with synthetic or de-identified project materials under applicable contracts. AI tool providers do not receive identifiable source material before de-identification.
We do not use website inquiries, applicant profiles, contributor payment records, or customer business contact information as training datasets supplied to customers. Any use of customer project materials to train or improve models, create reusable datasets, or serve another customer requires authorization under the applicable customer agreement. This Policy does not itself grant that authorization.
We may use aggregated or de-identified information for research, analysis, service improvement, and licensed deliverables. Where applicable law requires it, we maintain that information in de-identified form, do not attempt to re-identify it except for permitted testing of de-identification measures, and require recipients to comply with appropriate restrictions.
How we disclose personal information
We disclose personal information only as appropriate for the purposes described above:
Service providers: vendors supporting hosting, security, business communications, customer relationship management, recruiting, payments, and project operations. Providers processing information on our behalf are subject to appropriate contractual restrictions.
Authorized project participants: personnel and contractors who need access to carry out an engagement, subject to confidentiality and appropriate access restrictions. Identifiable dataset source material is restricted to authorized internal personnel and is not made available to customers, outside experts, or AI tool providers before de-identification. Expert profiles are not part of our standard dataset deliveries.
Professional advisers and authorities: legal, accounting, insurance, and other advisers, and public authorities where legally required or reasonably necessary to protect rights, safety, or security.
Business transactions: parties and advisers involved in a proposed or completed financing, merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
At your direction: recipients you authorize us to share information with.
We do not sell identifiable personal information, share personal information for cross-context behavioral advertising, or use it for targeted advertising as those terms are defined under applicable US privacy laws. Our licensed dataset deliverables contain synthetic or de-identified information.
Cookies and technical information
We do not use website analytics tools, advertising pixels, or session-replay tracking. Our website and its infrastructure may process technical request information or use essential cookies and similar technologies to deliver pages, maintain security, and support requested functions. We do not use these technologies for targeted advertising or cross-site tracking.
You can manage cookies through your browser, although disabling essential cookies may affect functionality. Global Privacy Control communicates an opt-out preference for certain sale or advertising-related sharing; we do not engage in those activities. We do not change our practices in response to traditional Do Not Track signals.
Retention and security
We retain personal information for as long as reasonably necessary for the purposes for which it was collected. Retention depends on the duration of a customer or contributor relationship, project and support needs, recruiting needs, recordkeeping obligations, security requirements, and applicable limitation periods. We delete identifiable dataset source material and any re-identification keys one year after project completion, except where a legal hold or applicable law requires longer retention. Customer project information is also subject to the retention and deletion requirements in the applicable agreement.
When information is no longer needed, we delete it or de-identify it, subject to lawful retention obligations and backup cycles. Information retained in backups is protected and is not used for unrelated purposes.
We use administrative, technical, and organizational measures designed to protect personal information. No system or transmission method is completely secure.
Location of processing
We store personal information in the United States and restrict access to the United States, including access by personnel and service providers. If you provide information from another country, it will be received and processed in the United States, where privacy protections may differ. Any applicable international transfer requirements remain subject to relevant law and the agreements governing the source of the information. Contact us for information about safeguards applicable to your information.
Your rights and choices
Depending on your location and the laws that apply, you may have rights to access, obtain a copy of, correct, delete, or restrict the use of your personal information; withdraw consent; or opt out of certain processing. You may also have rights to information about recipients, to limit certain uses of sensitive information, or to challenge certain automated decisions. These rights are subject to applicable conditions and exceptions.
Right to object: Where applicable, you may object to processing based on legitimate interests and to use of your information for direct marketing.
To make a request, email info@chakra-labs.com. We may request information reasonably necessary to verify your identity or an authorized agent's authority. We respond within applicable legal deadlines and explain any denial and available appeal rights. Where an appeal right applies, reply to our decision with "Privacy appeal" in the subject line. You may also complain to the competent regulator. We do not unlawfully discriminate against anyone for exercising privacy rights.
You can unsubscribe from marketing emails using the link provided or by contacting us. We may still send necessary transactional and service communications. Withdrawing consent does not affect processing that was lawful before withdrawal.
For residents of the EEA or UK, where applicable, our legal bases are performance of a contract with you or steps you request before entering one; legitimate interests in operating and securing our business, managing business relationships, recruiting, and improving our Services, where those interests are not overridden by your rights; compliance with legal obligations; and consent where required. You may complain to your local data protection authority, including the UK Information Commissioner's Office at ico.org.uk.
Additional US state disclosures
Where applicable US state privacy laws cover our processing, the categories described in this Policy may include identifiers, customer records, commercial information, internet or network activity, approximate geolocation, professional and employment information, education information provided in applications, and communications, including recordings when made with appropriate notice. Payment and tax administration may involve financial account information or government identifiers where required. We do not collect these categories from every person.
The collection categories, sources, purposes, recipients, and retention criteria are described above. Sensitive information used for payment and tax administration is used for those operational purposes and legal compliance. It is not included in customer dataset deliveries.
Applicable rights may include opting out of sale, targeted advertising, or qualifying profiling, and obtaining additional details about disclosures. Contact us using the request procedure above. We do not make decisions about people that produce legal or similarly significant effects solely through automated processing. Hiring, contributor-selection, and other significant decisions about people receive human review.
Children
The Services are intended for adults acting in a professional or business capacity and are not directed to children under 18. We do not knowingly collect personal information from children under 18 through the Services. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.
Changes and contact
We may update this Policy as our practices or legal obligations change. We will revise the date above and provide additional notice or obtain consent where required. Changes do not authorize new uses of previously collected information where a separate legal basis or consent is required.
For privacy questions or requests, contact:
CHAKRA DIGITAL LABS, INC.
Email: info@chakra-labs.com
Mail: 53-55 W 21st St, New York, NY 10010, United States